What Merion needs to start
Gather the right details once so a referred debt can move without back-and-forth.
What this play helps you do
- Know the core details required to open a recovery matter
- Understand which documents speed the process and which are optional
- Help clients assemble a clean file without over-engineering it
- Avoid common gaps that delay first contact with a debtor
- Submit a referral that is ready to action straight away
5 min
When to run this
Use this play whenever a client has agreed to refer a debt and you want the handover to be quick and clean. A complete file means Merion can make first contact sooner, which generally improves the chance of a good outcome.
What Merion needs
The starting file is short. For most commercial debts, Merion needs:
- Creditor details — your client's full legal/trading name and contact.
- Debtor details — the debtor's business name, ABN if known, and best contact information.
- The amount owed — principal, plus any interest or charges the contract allows.
- Unpaid invoices — copies of the invoices in dispute.
- Contact history — a short note of reminders, calls or promises already made.
Helpful extras, where they exist, include the signed agreement or terms of trade, purchase orders, statements, and any correspondence acknowledging the debt.
What to tell the client
Tell the client this is a one-time gather, not an audit. Reassure them that everything they share is treated in confidence, and that supplying documents does not commit them to anything beyond the referral — Merion still works on a no-recovery-no-fee basis.
If a document is missing, that is rarely fatal. Send what exists; Merion will indicate if anything material is needed.
What happens next
Submit the details through the refer a debt form. Merion reviews the file, confirms it has what it needs, and begins contact with the debtor. If you are not yet a partner, you can become a partner to streamline future referrals.
Key takeaways
- Core file: creditor, debtor, amount, invoices, contact history.
- Extras like terms of trade help but are not blockers.
- A clean handover means faster first contact and better odds.
FAQ
What if my client cannot find the signed terms of trade?
Send what you have. Invoices and a clear record of the debt are usually enough to begin; Merion will tell you if anything else is genuinely needed.
Does the debtor's ABN need to be exact?
An accurate ABN helps, but Merion can work from the trading name and contact details if the ABN is unavailable.
Is the information I provide kept confidential?
Yes. Client and debtor details are handled in strict confidence and used only to pursue the referred debt.
Run the play — we'll handle recovery
Commission-only recovery your clients can trust. No recovery, no fee.