Debt Recovery for Healthcare and Allied Health Providers
Healthcare businesses extend credit to patients and other businesses. Merion focuses on commercial B2B debt in this sector — handled with appropriate care for the sensitivity obligations that apply.
Commercial debt recovery for healthcare businesses
Medical practices, allied health providers, and specialist clinics extend credit to patients and to other businesses. The referral programme is best suited to B2B commercial accounts in this sector — not patient accounts without prior discussion.
B2B vs patient accounts
Merion's focus in this sector is commercial (B2B) debt — for example, healthcare supplier accounts, subcontracted professional services, wholesale medical product accounts, and locum agency fees. Contact Merion to discuss patient-related accounts before referring.
Patient accounts require specific care
Patient debt recovery involves the Australian Privacy Principles and the healthcare sector's additional sensitivity obligations. Merion handles patient-related accounts with appropriate care — contact us to discuss the specific account type before referring.
Health information is sensitive
The Privacy Act's definition of sensitive information includes health information. Merion does not use health information beyond what is necessary for the recovery of the account — and handles any such information in accordance with the Act.
Commission-only model
Same model as all Merion referrals — no upfront cost, commission deducted from recovered funds. Nothing is payable if recovery is not achieved. The best referral types are outstanding professional service invoices between healthcare businesses.
Start with a conversation
- 1
Contact Merion to discuss the account type
Given the sensitivity of healthcare accounts, contact Merion by phone or email before submitting a referral. Merion will advise whether the account type is suitable and how it will be handled.
- 2
If suitable, refer via the referral form
Once the account type is confirmed as suitable, complete the referral form with the basic details. Provide the documentation you have — invoices, service agreements, and correspondence.
- 3
Merion manages recovery with appropriate sensitivity
Merion handles all debtor contact with the care the sector requires. Health information is not used beyond what is necessary, and the recovery process complies with applicable privacy obligations.
Contact us before referring a healthcare account
Please contact Merion directly to discuss healthcare account referrals before submitting the form.
- Phone
- (08) 6325 5761
- [email protected]